Repairs, Returns and Service on Equipment – Decontamination Certificate
Before you return equipment to us or before a service engineer arrives at your premises to work on an equipment the attached Decontamination Certificate should be printed twice, completed and signed twice by a competent person. Before we can work on the equipment:
It is our safety policy that unless the above actions are taken service engineers must refuse to perform maintenance or repairs. In the event the Certificate is not completed a charge will be made to cover any costs eg of a visit. Such charges are not included in any preventative maintenance contract. Goods received without a completed form will not be processed and unless carriage return is paid, may be destroyed within 6 months of receipt. Please note also that for returns you will also need to comply with the Returns procedure and obtain an authorisation number.
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